Avid Technology MOS Gateway Betriebsanweisung Seite 153

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Chapter 6: Support and Troubleshooting
Pinnacle Systems DekoMOS User’s Guide 153
Pinnacle Systems Technical Support
What to do when you contact Pinnacle Systems:
Whenever you contact us for support, please include the following information:
Product name and software version number
Product serial number of any Pinnacle hardware you are using
Precise description of problem and attempted solutions
Exact wording of any error messages
To find information about the version of DekoMOS that you are using:
1. In the DekoMOS Browser, click the About button.
A window appears containing information about this version of DekoMOS.
2. Click the Version Info button for specific information about all applicable .dll files, .exe files,
and .ocx files.
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